The art of a heartfelt apology - Harvard Health

If you've been stuck mostly at home with one or more family members over the past year, chances are you've gotten on one another's nerves occasionally. When you're under a lot of stress, it's not uncommon say something unkind, or even to lash out in anger to someone you care about. And we all make thoughtless mistakes from time to time, like forgetting a promise or breaking something. Not sure if you should apologize? Even if you don't think what you said or did was so bad, or believe that the other person is actually in the wrong, it's still important to apologize when you've hurt or angered someone. "To preserve or re-establish connections with other people, you have to let go of concerns about right and wrong and try instead to understand the other person's experience," says Dr. Ronald Siegel, assistant professor of psychology at Harvard Medical School. That ability is one of the cornerstones of emotional intelligence, which underlies healthy, productive relationships of all types....