Report: Retailers have zero clue what shoppers really want
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We now go to stores because we want to dip our toes back into the real world, not the virtual one. So stop throwing your robots, smart mirrors, and VR headsets at us.
Hey, retail executive. It’s very nice of you to suggest I speak with your robot, but no, I’ll pass. It looks like there is a fully functioning human standing in the corner of your shop. Would it really be too much trouble to speak with him instead?