Companies providing service expected to be understanding, rather than engage in legal battles: NCDRC

Service providing companies are expected to be "sympathetic and understanding" and to make an honest effort to recompense consumers, rather than engaging in legal battles with them, the apex consumer court has observed.

The National Consumer Disputes Redressal Commission (NCDRC) made the observations while dismissing a revision petition filed by Hyundai Motor India Ltd against the order of a consumer fora directing it to replace a defective car supplied to a consumer or to return the entire amount paid.

The Commission said that when a company moves against the order of the district forum, subsequently filing an appeal against it with a delay of more than a month, it reeks of "deficiency", "arrogance" and "callousness" all along.

The tribunal said that it can only expect that the company would do better to spend "all this energy" in improving its services to the consumer.

The complainant -- Raipur resident Suresh Kumar Sharma, had bought a Elantra car for Rs 15,84,104 from Hyundai ...