British Airways passenger who paid £3,000 for business class flights is furious to find dirty seats and HAIR in his meal
A BRITISH Airways passenger was left furious over his experience with the airline after finding filthy seats and hair in his in-flight meal.
The frequent flyer, who was sitting in the first class section of the flight, said that even the bathrooms were “crumbling” and he dreaded to think what the other areas of the “dated” plane was like.
Nans was travelling with his partner and two friends on BA 0154 from Cairo to London on Monday.
He explained to Sun Online Travel how the group were all frequent flyers with silver and gold status in BA’s Executive Club.
It means they’ve racked up thousands of miles by flying with the airline and its partners, so they knew what to expect from the airline.
Having paid “around £3,000” for the flights, he was looking forwards to a luxurious experience – but what greeted him was a very disappointing one.
He told Sun Online Travel: “It was a very, very dirty flight.”
Nans explained that he had actually booked business class flights as BA didn’t officially have first class seats for the route.
However, the plane they were flying on had a first class section, which as executive club members, they were invited to sit in.
But when he got to his seat, Nans immediately spotted that it was covered in dirt.
He photographed the footrest, which he said was covered with dirt – although the airline disputes this and says it is “scruffs”.
Nans added: “There was even more dirt on the side… all of the seats were awful.”
And when he complained to cabin crew, he said that while they were very apologetic, “they didn’t do anything”.
But the experience didn’t improve.
Nans said that it was a “very old and dated cabin” and even the toilets were “crumbling”.
The wifi wasn’t working on the flight even though they were told it was available.
And to make matters worse, Nans found a hair in his food.
Nans said that having paid “£3,000 plus” each for the tickets, the group expected a luxury experience.
He added: “We could have been on Emirates and had a perfect experience.”
After taking to Twitter to complain, he was told by the airline that they would investigate the issue but could not offer any compensation.
Nans tweeted: “They should definitely compensate, we are taking about £10k+ flights here! If I buy a sweatshirt and it is dirty, the store will refund it! Why is it not the case here?!”
A spokesperson for British Airways told Sun Online Travel: “We pride ourselves on delivering a high standard of service and an enjoyable experience when travelling with British Airways.
“We are in contact with our customer and have apologised that our standards fell below their expectation on this occasion.”
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British Airways recently unveiled their new Club World seats, which are due to be rolled out across its fleet in the coming years as the carrier replaces its ageing planes.
Another passenger was also left disappointed by their in-flight meal after being offered a sandwich that was so poor, even the crew were “embarrassed” to serve it.
Sun Online Travel recently revealed how long airlines like BA really give passengers to cancel their flights for free.