Jaclyn Hill Breaks Silence Over Lipstick Backlash & Is Giving a Refund to Every Customer
Jaclyn Hill is reacting to heavy criticism and speculation regarding the safety of her newly launched cosmetics line, Jaclyn Hill Cosmetics.
When some customers began questioning the contents of her lipsticks, including what appeared to be loose fibers and holes, she posted a video on her YouTube providing her side of the story on June 12.
After even more customers came forward with their findings, including one YouTuber who seemingly found metal in her lipstick, Jaclyn uploaded a video on her Instagram Story on Saturday night (June 22) further discussing the issue, admitting that her first video made her “cringe.”
“I felt so much pressure and panic to get a video up…I just wanted to defend my brand so bad,” she said in her Story.
“At this point, I have sent out my lipsticks to five different labs that test product vigorously. I have spent over $100,000 on this process,” she explained.
“It sucks, and I’m so disappointed in myself,” she began to say before getting emotional and stopping the video.
“Long story short, the lab that I worked with, I will never be working with again obviously. There’s been many people fired over this. We’ve got an entire new team we are building for quality control, because obviously that didn’t work.”
She also revealed that every customer will be receiving a refund of their order, regardless of whether they ask for one.
“I have made the decision to give every single person who purchased one of my lipsticks a full refund. I think that’s the best thing I can do at this point…there’s a lot of people out there who love their lipsticks, and that’s great, but I don’t care,” she said.
“I’m going to be issuing a full refund, including shipping and tax, to every single customer from Jaclyn Cosmetics…I don’t care about the loss of this money…you know how embarrassing this is for me. I will do everything in my power to make this right moving forward and learn from this lesson God has given me.”