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2019

Late delivery driver sacked after calling woman’s flat a ‘s***hole’

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Emily Tsui was trying to return a mattress when a delivery driver insulted her home (Picture: Emily Tsui / SWNS)

Emily Tsui, 25, had arranged for a bedroom delivery service to pick up a mattress she wanted to return from her home in London.

The nursing student was told by Keen and Able that someone would collect it from her Cricklewood flat on June 15, between the hours of 1pm and 3pm.

When the driver failed to show, Emily texted him to ask where he was, but did not get a response and decided to go out with friends.

She was then shocked to receive an annoyed reply from the courier, who was 90 minutes later than the time slot she had been given.

The text said: ‘I suppose living in London you can’t afford a car so perhaps you don’t understand what it’s like driving around, traffic is horrendous.

Keen and Able delivered Emily’s new mattress four days after the altercation (Picture: Emily Tsui / SWNS)

‘We try our best however you haven’t answered any of my calls all day, the office will rearrange a collection for you.’

Emily said she was already ‘so angry’ that the courier hadn’t stuck to the time slot, calling it ‘unprofessional’.

Late delivery driver sacked after calling woman's flat a 's***hole'

She also claimed she only received one call from the delivery service, at 4.41pm.

Emily replied to the message: ‘Your tone is abusive and this is unacceptable. I hope you enjoy the formal complaint I will be placing against you.

‘Arguing with customers and commenting on my financial status is not acceptable.’

Emily, 25, lives in Cricklewood, London (Picture: Emily Tsui / SWNS)
The nursing student was out with friends when she received abusive texts (Picture: Emily Tsui / SWNS)

The driver then responded: ‘You want to be careful who you threaten little lady… I’ve seen the little s***hole you live in so don’t talk to me about financial situations. How pathetic.

‘I’d happily come back tomorrow if you’d like to discuss this face-to-face. I think someone needs to teach you a lesson in how to treat people little lady.’

Emily complained about the messages to Keen and Able and her mattress was finally collected four days later.

She said: ‘I felt very upset and looked down upon. They knew I was a woman and took advantage of me. I felt very intimidated.

‘I’ve never experienced anything like that before. They didn’t do their job properly. The level of service was appalling.’

Emily was insulted by the comments of her mattress delivery driver (Picture: Emily Tsui / SWNS)

The driver has now been banned by the courier service, and a spokesperson from Keen and Able said they were ‘sickened’ by the actions of the ‘rogue individual’.

They said: ‘We have been in touch with Emily Tsui over the incident last week, and we have taken decisive action.

‘The individual concerned was working for a sub-contractor and has been banned from working on our behalf, and we understand as a result has been fired by the subcontractor.

‘We do nearly 100,000 bed deliveries and collections a year and we have never had such an incident, and we are all genuinely sickened by what happened as a result of one rogue individual.’

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