CBDT chief pulls up I-T officials for 'lackadaisical attitude' in resolving taxpayers grievances

Concerned over the "lackadaisical attitude" of I-T Department officers in dealing with taxpayers' grievances, the CBDT chief has shot off a stern letter asking the taxman to ensure timely redressal of thousands of such pending cases.

CBDT Chairman P C Mody, in a recent letter to regional heads of the department across the country, has told the officials to take urgent steps and reduce problems and grievances of the taxpayers.

He said the figures of pending cases are a cause of "serious concern and point to a lackadaisical attitude in the effective redressal of the grievance by the concerned authority."

Inspite of all the efforts by the board (CBDT), Mody wrote, it is seen that the total number of pending grievances on CPGRAMS (Centralized Public Grievance Redress And Monitoring System) as on June 20 is 2,647 out of which 885 grievances are pending for more than 30 days.

Likewise, 34,026 cases of e-Nivaran (online grievance redressal mechanism) are still pending for resolution, he ...