RBI introduces 'Complaint Management System'

Reserve Bank of India (RBI) Governor Shaktikanta Das on Monday launched "Complaint Management System (CMS)", a software application to facilitate RBI's grievance redressal processes.Members of public can access the CMS portal at the central bank's website to lodge their complaints against any of the entities regulated by RBI."Keeping the convenience of the customers in mind, CMS has been designed to enable on-line filing of complaints. It provides features such as acknowledgement through SMS/Email notification(s), status tracking through unique registration number, receipt of closure advises and filing of Appeals, where applicable. It also solicits voluntary feedback on the customer's experience," a statement by RBI said.The CMS has self-help material (in video format) to guide the users of the portal; videos on safe banking practices; and on the regulatory initiatives of RBI."This system facilitates the regulated entities to resolve customer complaints received through CMS by ...