• On Saturday, Jaclyn Hill said on Instagram that she'd be refunding every person who purchased lipstick from her namesake beauty brand, Jaclyn Cosmetics.
• In her video, the YouTuber said she has sent her lipsticks "to five different labs" and "spent over $100,000" in attempts to test her products.
• People on social media are now speaking out against Hill's latest video, as some feel her products are dangerous and need to be recalled.
• Hill was previously accused of selling lipstick that some people say caused swelling and bumps. Others believe she was aware of her products containing black dots and white fuzz before selling them.
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People who purchased lipstick from Jaclyn Cosmetics, a makeup brand created by Jaclyn Hill, can expect to receive a full refund from the company.

On Saturday, the beauty YouTuber said on Instagram that she's sent her lipsticks "to five different labs" and "spent over $100,000" to test the products that people say caused swelling and bumps on their lips. Hill didn't share the results of her tests, but did promise to refund every purchase, including "shipping and tax," without any "call to action."

But, despite her efforts, some people on social media aren't satisfied with Hill's promise and are now calling for a full recall of the products.

YouTuber Jaclyn Hill said she's 'done everything, honestly, that you can think of' to fix issues with her lipstick launch

In a now-deleted Instagram story, Hill commented on her latest YouTube video, called "My Lipsticks," in which she said her lipsticks are not "expired, moldy, or hazardous."

"I wanted to get on here and just talk to you guys in a really real way because in my last video that I posted regarding my lipsticks, I can't even tell you how much that video makes me cringe, even though it's only a week and a half old," Hill said on Instagram.

"I just felt so much pressure, and panicked to get a video up," she continued. "I just wanted to defend my brand so bad, and I look at that and I'm just like, 'oh my gosh, Jaclyn, like calm down.' I needed to take a step back for a moment and breathe, and I did not take that time."

Hill also said she wanted "to focus on fixing" problems with her brand, and therefore chose to step back and "allow [her fans and customers] to get p----- off" rather than "respond to every single person on Twitter."

 

Hill continued to say that she has "done everything, honestly, that you can think of" to fix problems within her brand, including consulting with CEOs of other companies.

"The last thing I want to be known as is the girl who puts out crappy products, like it breaks my heart," Hill said. "At this point, I have sent out my lipsticks to five different labs, five different places, that test product vigorously, and spent over $100,000 on this process. It sucks and I'm so disappointed in myself."

"I've just been so emotional, it's ridiculous," she continued. "Honestly, I'm afraid to get emotional on camera because I just know what people will say and I don't want to seem like I'm the victim whatsoever, and I hope you know that's not why I'm crying."

Hill then said she "will never be working with" the lab that produced her lipsticks again, and that many employees were "fired over this." INSIDER was unable to independently verify Hill's statement since the lab she used is currently unknown.

She also said she's going to "push back several launches" she had planned for her brand, and promised to refund every customer of Jaclyn Cosmetics.

"I have decided and made the decision to give every single person who purchased one of my lipsticks a full refund," Hill said on Instagram. "I think that's the best thing I can do at this point. I know that there are a lot of people out there — it doesn't look like it on social media — but with all the emails in the back end, there's a lot of people who love their lipsticks."

"But I don't care if 195,000 people loved a lipstick," she continued. "If three people are having an issue, that's what's going to keep me awake at night. So it's really important to me that I make this right."

Hill then said her refunds will include shipping and tax, and that customers "don't have to do anything" to get their money back.

"You guys don't have to do anything, there's no call to action," Hill said. "Even if you don't watch this story, or care, or you're just out there loving your lipstick, you're still going to receive a full refund. You'll receive an email in the next 24 hours letting you know your refund is being processed, and you'll have your money back in your bank account within seven business days."

Many people are now criticizing Hill's video, and asking for a complete recall of her lipsticks

On Twitter, many people expressed disappointment that Hill did not address the safety concerns raised regarding her lipsticks. Others seem to feel that Hill should have recalled her products entirely.

 

One Twitter user also said they received an email from Jaclyn Cosmetics regarding the refund, though they felt it was used to "gaslight" or manipulate customers.

Hill was previously accused of selling broken lipstick that caused swelling and bumps

After people began to receive orders from Jaclyn Cosmetics in early June, some said their lipstick was damaged upon opening. Others said their products broke after a single use and appeared to be melted when they were delivered.

Read more: People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use

Shortly after, some people began to share photos of lipstick that they say was coated with small white fuzz and hair when it arrived. Others said they also experienced small black dots on their lipstick, which created a gritty texture when applied.

In response, Hill said on Twitter at the time that she hadn't "seen one other person complain" about damaged lipstick, but urged her followers to alert her if they had received a product with any problem.

Also on Twitter, some people said they experienced severe irritation on their lips — including swelling, bumps, and cold sores — after using the lipsticks. A customer named Kristy Lynn previously told INSIDER that she noticed her arm and chin "breaking out" after wearing the shade "That Girl" for a few hours.

She also said her arm "broke out in a rash and became itchy and red" after swatching the products, and noticed that her bottom lip was "itchy, burning, and extremely swollen" after wearing it.

Some people think that Hill knew her products contained black dots and white fuzz before selling them

Before the launch of Jaclyn Cosmetics, Hill swatched each shade from her brand in an Instagram story. But before applying the shade "As If," Hill looked at the lipstick, said "Oh my god, what is on there?" and then appeared to remove something from the product. 

Though the video is still found on Hill's Instagram in a story highlight, the clip has recently resurfaced on Twitter.

Now, some people believe the video is proof that Hill knew of problems with her lipstick before her brand officially launched.

 

Representatives for Jaclyn Cosmetics previously told INSIDER that 'there are no safety concerns related to the lipsticks'

In the brand's previous statement, representatives for Jaclyn Cosmetics said the brand was "distressed to learn that a small percentage" of customers received products "with quality issues related to the texture and the look-and-feel of the lipsticks."

"We are deeply committed to making this right and ask that any customer experiencing issues with the quality of their product reach out to us directly for a refund."

Representatives for Jaclyn Cosmetics did not immediately reply to INSIDER's request for comment.

• Read more:
• A complete timeline of beauty YouTuber Jaclyn Hill's disastrous lipstick launch
• Kylie Jenner shared a video saying she 'can't wait to try' YouTuber Jaclyn Hill's new controversial lipsticks and then deleted it minutes later
• Beauty YouTuber Jaclyn Hill responds to customers accusing her of selling broken lipsticks that have left them with swollen lips and bumps
• Some people say their lips have become swollen and covered in bumps after using lipstick created by YouTuber Jaclyn Hill

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