Officials warn consumers about phone scammers spoofing government agencies

ALBANY, N.Y. (NEWS10) – The New York State Division of Consumer Protection is alerting consumers of an increase in phone scammers pretending to be from official state agencies.

Officials say the scammers are trying to steal and obtain personal information from unsuspecting victims.

Ways you protect yourself should you receive one of these calls:

• If an individual receives an inquiry from someone who says they represent a government agency, the individual should hang up and call the phone number on the government agency’s website to verify its authenticity. Individuals will normally receive a written statement in the mail before getting a phone call from a legitimate source, particularly if the caller is asking for a payment.
• Individuals should not answer calls from unknown numbers. If they answer such a call, they should hang up immediately. If a consumer answers and the caller – or a recording – asks them to press a button to stop getting the calls, they should just hang up. Scammers often use this trick to identify potential targets
• Consumers may not be able to tell right away if an incoming call is spoofed. Call recipients should be extremely careful about responding to any request for personal identifying information. Consumers should not respond to any questions, especially those that can be answered with “Yes” or “No.” Consumers should exercise caution if they are being pressured for information immediately.
• Consumers should never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if they are at all suspicious.
• Government agencies do not ask for payments via gift cards. Gift cards allow scammers to get money without a trace. Once an individual gives up a gift card number, the scam artist can take the full value without anyone knowing who they are. If someone on the phone asks an individual to buy a gift card and call them back with the number, it is likely a scam.
• If a consumer has a voice mail account with their phone service, they should enable a password for it. Some voicemail services are preset to allow access if the user calls in from their own phone number. A hacker could spoof the individual’s phone number and gain access to voice mail if no password is set.
• Consumers should seek and employ call blocking tools from their provider and check into apps that block calls. The FCC allows phone companies to block robocalls by default based on reasonable analytics (see fcc.gov/robocalls).
• Consumers should check their voicemail periodically to make sure they aren’t missing important calls and to clear out any spam calls that might fill a voicemail box to capacity.

The New York State Division of Consumer Protection investigates Do Not Call violations and provides voluntary mediation between a consumer and a business when a consumer has been unsuccessful at reaching a resolution on their own. The Consumer Assistance Helpline 1-800-697-1220 is available Monday to Friday from 8:30 a.m. to 4:30 p.m., excluding State Holidays, and consumer complaints can be filed at any time at www.dos.ny.gov/consumerprotection.