How the founders of Glossier and Compass built their companies around their customers
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At the Fast Company Innovation Festival, Glossier CEO Emily Weiss and Compass CEO Robert Reffkin discuss how they’re using tech to support their workforces and enhance their customer experience.
When Glossier founder and CEO Emily Weiss pitched her then-burgeoning skincare brand to investors, the number one question she was asked was, “Why start a skincare brand in such a crowded market?” Her answer? She wanted to change the way customers behave.