Disney+ launch is hit by glitches as thousands of fans are unable to login and get Wreck-It Ralph error page
THE launch of Disney+ was struck by glitches that left thousands of fans unable to login or watch content.
More than 8,400 complaints were reported within the first few hours of the site being available to use this morning.
Around 72 per cent of viewers had issues trying to stream videos and more than 18 per cent couldn’t login, according to DownDetector, which monitors outages online.
Error screen messages featured shots of popular Disney hits including Wreck-It Ralph, Lilo & Stitch and more.
More than two million people had subscribed to the $6.99-per-month service in anticipation of its launch.
The consumer demand for Disney+ has exceeded our high expectations.
Disney+ Help official Twitter account
Disney+ was expected to host up to 7,500 TV shows and 500 films including Star Wars, Disney classics and more.
But five hours after the official Disney+ Help Twitter account announced the launch, they were forced to respond to the issues.
They wrote: “The consumer demand for Disney+ has exceeded our high expectations.
“We are working to quickly resolve the current user issue. We appreciate your patience.”
One Twitter user mocked the service, which was claimed to have more than 7,500 TV shows
Many claimed to eagerly await the launch, with some confessing that they planned to settle-in on the couch and catch-up on favourite childhood flicks.
“I feel morally obligated to watch The Little Mermaid first… honestly, did you expect anything else?” tweeted Cait Marie.
One wrote: “If you don’t hear from me for a few days, I’m busy reliving my early childhood”
Eric Schumann joked: “If you didn’t call in to work today to binge Disney+ are you even a millennial?”
WISH UPON A ‘START UP’
But the excitement was short-lived for many, as hundred took to the social media platform to vent at company over the outages.
May Kay Laff mocked: “With #DisneyPlus, you too can stream all your favorite Disney titles, like ‘Content Not Available Right Now’, ‘Unable to Connect’, & ‘Please Try Again Later.'”
“This is my favorite Disney+ original so far! Anyone else check it out yet?” Twitter user Robert added.
Danny Wade wrote: “Come on guys … these little startups are trying their best.
“It’s not like they’re some huge multi billion dollar international corporation with practically unlimited resources and manpower.”
Meanwhile, Josh Gates joked: “To those experiencing issues connecting to #DisneyPlus, you can try troubleshooting the problem by following these two steps: put some pants on and go outside. It’s noon on a Tuesday.”
Others posted amusing clips including Kevin Ratzel who shared one from British TV show The IT Crowd.
The clip, which he captioned, “A live look at @disneyplus server room,” showed a man typing at his computer, ignoring the fire in front of him.
Another user shared a short video from the film Titanic with the caption, “It’s been 84 years”
Last week, Disney’s head of Direct-to-Consumer and International unit, Kevin Mayer hinted that there may be technical issues due to amount of content available.
most read in us news
“There are always technical glitches and you can always improve the technical performance of any service like this,’ he told Associated Press.
The Sun Online reached out to the Walt Disney press office but did not immediately receive a response.
One subscriber shared the different error screens online