Apple admits some new MacBook Pro laptops are suffering ‘random’ but very serious problems
People who bought the pricey new laptops need to follow Apple's latest advice immediately.
Apple has admitted that some of its MacBook Pro models have been hit by a very annoying bug.
The news is likely to dismay people who bought the expensive, but undoubtedly very desirable laptop.
It affects the MacBook Pro models released this year which has a 13-inch screen and two Thunderbolt 3 ports and makes the computer ‘randomly’ switch itself off.
Prices for this basic model start at just under £1,300.
Apple wrote: ‘If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) keeps shutting down
Learn what to do if your MacBook Pro randomly turns off even though the battery shows a remaining charge.’
It offered some helpful advice to anyone who MacBook keeps dying.
First, you need to make sure your battery is less than 90% charged.
Plug it in to charge up using its power adaptor and quit all open applications.
Close the lid to put the computer into sleep mode and leave it for at least eight hours before updating it to the latest version of MacOS.
If your computer still keeps switching itself off, you should contact Apple.
The tech giant has been hit by waves of complaints about its Macbooks in recent years, with the ‘butterfly keyboard’ causing particular consternation.
Apple recently announced a new version of its MacBook Pro laptop, complete with a redesigned keyboard.
The new ‘Magic Keyboard’ on the 16-inch laptop uses a redesigned version of the scissor mechanism Apple used until 2015, when it was replaced by the butterfly models.
‘Following its introduction, some Apple users complained the butterfly keys could stick or fail, either because of their design or after encountering dust.
‘Last year, Apple extended its keyboard repair programme and pledged to replace one or more keys or even the whole keyboard on affected devices.
‘The technology giant has now confirmed it is switching to a ‘refined’ version of the old key mechanism, which it says will offer the ‘best typing experience ever in a Mac notebook’.
The new laptop, which will start at £2,399, also features the largest Retina display Apple has ever fitted on a laptop.