5 ways to overcome imposter syndrome in the workplace

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• Imposter syndrome is a phenomenon that was discovered in the 1970s, but is only more recently being publicly acknowledged in workplace culture.
• It is when successful or high-achieving individuals doubt their competence and hold back from taking risks for fear of failure.
• Employees can express imposter syndrome in various ways, such as acting insecure about their abilities, second-guessing decisions, and being afraid of taking on new challenges.
• Leaders are in a unique position to help combat imposter syndrome in the workplace, by encouraging their employees to take breaks and vacations, acknowledging and applauding their accomplishments, and fostering psychological safety. 
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One of the main barriers preventing leaders from reaching their full potential isn't missing the right skill set. Nor is it experience or training. The biggest roadblock? It's a lack of self-confidence and its cousin, imposter syndrome.

Let's look at George. He's a high-achieving new manager at a technology company. George graduated at the top of his class. He was recently promoted and now oversees a team of five other developers. Despite his achievements and obvious aptitude, George worries that he's not knowledgeable enough to lead effectively.

Then there's Maria. An accomplished executive who has a hard time starting projects, especially when they are for the senior leadership team. At the root of her procrastination problem is a concern that any tiny mistake will expose her as the fraud she believes she is.

What's going on here? Why are high-potential employees afraid to step into the spotlight?

These fears are the hallmarks of imposter syndrome, a phenomenon wherein successful people doubt their competence. 

What is imposter syndrome?

Even though the term has recently caught on in leadership circles, impostor syndrome was first described in the late 70s by researchers Pauline Clance and Suzanne Imes. The term refers to a pattern of inadequacy observed among female graduate students. Despite objective signs of success, these women reported feelings of "intellectual phoniness," as if they "lucked out," or tricked someone into believing they were smart and qualified. Studies have found that over 70% of people will report experiencing imposter syndrome at some point in their careers.

In today's fast-paced workplace, it's hard not to feel inadequate at times when there's always something new to learn or a new skill set to master. Digital technology and social media also make it easier than ever before to compare our success to others', perpetuating a cycle of self-doubt. It's understandable then why imposter syndrome has been dubbed the "workplace anxiety du jour."

While imposter syndrome does come with its fair share of difficulties, it's a sign that you have a team of highly intelligent, driven individuals. Here's how to spot signs of imposter syndrome, along with what you can do to counteract it.

Early warning signs of imposter syndrome

Imposter syndrome can manifest in the workplace as:

• Inability to internalize achievements and downplaying accomplishments
• Fear of being "found out" or being exposed as inexperienced or untalented
• Avoidance of feedback
• A reluctance to ask for help
• Turning down new opportunities
• Second-guessing decisions
• Overworking to the point of burnout to prove you're "enough"
• Failing to start or finish projects

In the 30 years since Clance and Imes' initial research, additional studies have shown that impostor syndrome is incredibly common. In fact, in a 2014 study, imposter syndrome was found to be the top fear of executives worldwide. 60% of executives say it negatively impacted their ability to lead confidently. Even the world's most brilliant thinkers confess to feeling like frauds sometimes.

Impostor syndrome shows up consistently across genders and ages, but it's exacerbated by workplaces that:

• Thrive on competition and comparison (dog-eat-dog culture)
• Have poor communication and unclear expectations
• Lack diversity and mentorship which can reinforce a sense of isolation or "otherness"

Impostor syndrome can have far-reaching consequences for organizations. When high-potential individuals hold back out of fear, it can limit your leadership pipeline, or worse, produce underperforming teams.

If you want a team of high-performers, then this is a problem your organization will have to face. After all, feelings of self-doubt are a natural consequence of success. Insecurities pop up in response to new experiences or challenges. For example, when someone is promoted, hits a major milestone, or nails a big project. This only gets more intense as people rise to new levels of success. In the words of Aristotle, "The more you know, the more you know you don't know."

The problem is that people who struggle with impostor syndrome have distorted, negative self-perceptions. This can affect their productivity and performance. As a leader, you can play an important role in normalizing these secret thoughts — bringing them out from a place of shame — in order to create a more positive, inclusive, and collaborative culture.

What can leaders do to counteract imposter syndrome?

1. Foster psychological safety

Ending the silence around imposter syndrome starts with you. Have open discussions about how self-doubt accompanies success. This helps normalize the fact that fears come with taking risks and innovating, creating psychological safety.

Mike McDerment, CEO of Freshbooks, points out that strong leaders use imposter syndrome as a competitive advantage. Admitting you don't have all the answers doesn't make you a fraud. On the contrary, it helps you define and solve problems more efficiently, creatively, and collaboratively.

2. Show what it means to work like a human

Imposter syndrome is associated with behaviors like perfectionism and overworking. It's great if you have high standards and are detailed oriented, but no one wins when team members burn out.

The most effective leaders understand that good mental and physical health are key to performance, and they empower their teams to tend to their well-being, too. Employees need to feel that they are valued as whole people with unique talents and goals. Which is why empathy is a prime attribute of successful leaders. 

Teams thrive when individuals feel understood, validated, and connected to one another. This 'whole person' perspective has been shown to drive innovation, employee engagement, and business results, but also the psychological resources that sustain high performing leaders over time.

Shift away from the all-work-no-play paradigm by modeling effective stress management and self-compassion. Instead of planning back-to-back meetings, for example, build in breaks so that everyone has time to decompress. Take vacations. Acknowledge you can't do it all, and that's okay. Delegate more instead of being the rugged individualist who goes at it alone.

3. Recognize people's accomplishments

Instead of praising a team member's intelligence or talent, reinforce the processes they used. Research by psychologist Carol Dweck shows that praising effort ("You worked really hard on this") instead of focusing solely on achievement is the best way to stroke a strong sense of self-esteem that keeps imposter syndrome from creeping in.

Celebrating incremental progress not only keeps morale high, but it also helps people internalize success. I have each of my clients create a brag file — a document where they keep a log of their wins at work, no matter how big or small. This helps them look back on their accomplishments with a healthy sense of pride, rather than diminishing them as the result of luck or connections. It even comes in handy at performance review time to help the person prepare to feel ownership over their responsibilities.

4. Utilize feedback for development

Use tools like 360 assessments and retrospectives to unearth opportunities for learning and development in a growth-oriented way. Empowering teams through the use of feedback makes sure expectations are understood, which helps reduce unnecessary self-doubt among individual contributors.

Susan Tardanico, executive-in-residence at the Center For Creative Leadership said, "It takes emotional honesty, introspection, and feedback from others to achieve the self-awareness and self-acceptance needed to combat imposter syndrome." Support your team in taking an inventory of their strengths, perhaps with the assistance of a coach, who can help them leverage their strengths fully. A good coach will help pull out unique attributes that make a person shine in their work, and support them in taking consistent action to develop habits that help them succeed to their full potential.

Because identifying opportunities for development can introduce self-doubt, BetterUp Coach Laurenne Di Salvo walks her members through the four stages of learning a new skill, known as the conscious competence ladder. It's important to realize that undertaking a challenge or assuming a new responsibility can be a vulnerable experience, so encourage others to approach it with a healthy dose of self-compassion.

Approaching development as a series of low-stakes experiments can also help. Confidence is a learned skill, after all, so adding playfulness to the process helps develop resiliency, so that everyone can bounce back a little easier when setbacks inevitably occur.

5. Create a culture of inclusion

You need to create a space for candid conversations where people feel comfortable speaking up without fear of being attacked as incompetent. To foster a climate of inclusion, start by setting communication ground rules such as:

• No interruptions
• Giving everyone equal time to speak
• Acknowledging not only mistakes, but wins and opportunities to develop

Everyone can benefit from the support of a coach on their professional path, but this type of support is especially important for underrepresented groups. Mentoring, sponsorships, and diversity training can help reduce the negative effects of unconscious bias and feeling like an outsider.

With some effort, it's possible to keep imposter syndrome from hurting high-potentials' self-confidence, especially if you take charge to lead from a place of vulnerability and model resilience.

See Also:

• If public speaking makes you nervous, do these 3 things to calm down and clear your head
• The 5 step method for making high-stakes, high-quality decisions fast
• How Bill Gates puts a communication technique he learned from Warren Buffett to work

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