Wireless carriers are breaking the promise not to cancel people’s service
- Last month, the major wireless carriers signed on to the FCC's Keep Americans Connected Pledge, which promised no service disconnections for 60 days if consumers are having trouble paying their bills.
- It was a reasonable pledge, given how much of a catastrophic impact the COVID-19 coronavirus has had on the US economy.
- However, some carriers are apparently still disconnecting customers anyway.
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Anthony Skojec, a furniture salesman who lives in New York who was recently furloughed from his job, got an unpleasant surprise a few days ago: His cell phone service (through Verizon) had been disconnected, and the carrier told him he'd have to pay $360 right away to get it turned back on.
Skojec went ahead and paid the money, but he had to dip into his unemployment financial assistance to do so. Which means "I can't pay anything on the mortgage," he told an NBC News reporter. Making matters worse when his own service was disconnected was the fact that his children's phones and broadband connections -- which they've depended on for remote learning during the coronavirus pandemic -- were also turned off.
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Wireless carriers are breaking the promise not to cancel people’s service originally appeared on BGR.com on Sun, 19 Apr 2020 at 14:35:21 EDT. Please see our terms for use of feeds.