Staff visiting customers to maintain highest level of hygiene, ensure 'contactless' experience: Airtel CEO

Airtel on Thursday sought to assure subscribers that any employee visiting customers to solve issues with existing connections or for a new installation will maintain "highest level of hygiene", and that its entire staff has been trained to ensure a "contactless" experience.

Airtel CEO Gopal Vittal, in a note to customers, said that the next phase of the journey has begun as the world slowly starts to open up.

"We have now been in lockdown for over 40 days and have entered a new normal. Our 45,000 strong workforce continues to be on the field to serve you and we are grateful that all of them are safe. We are now in the next phase of this journey as the world slowly starts to open up," Vittal said.

He said that over the last few weeks, the company has delivered several initiatives to address user queries or concerns.

This includes new capabilities of SIM delivery to homes, doorstep KYC (Know Your Customer), work from home solutions, conferencing and security services, he said, adding ..