What does work look like after a pandemic?

I’ve been in human resources for more than 20 years, and one thing I’ve learned from times of crisis is that things almost never return to the way they were before. This time feels no different.

I don’t say this to dash hopes. Rather, I believe these challenging days will ultimately lead to opportunities that will empower employees in new ways and inspire creative approaches to how we do our jobs and serve our customers.

Covid-19 has forced us to adjust to new routines and adapt to new ways of working. No more hopping on a plane to visit a client. Tuesday feels like Friday. Meanwhile, we’re all gaining real-world insights into things we need to do better and the tough choices we’ll need to make as we plan our return to the office and steer our companies through the uncertain economic times ahead.

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