The Advantages of a Help Desk Department in a Company

If your business operates using a complex IT infrastructure, you most likely see the benefits of having an internal help desk to address individual user issues. A system that offers automated ticketing management with rule-based routing and escalation, real-time tracking, and alerts. This one piece of software completely simplifies IT help desk processes from service request creation to resolution and you're realizing the benefits of that.

But have you thought about also investing in help ...