BMC’s Margaret Lee on AI Service Management: Use Cases, Future Trends

I spoke with Margaret Lee, GM & SVP, Digital Service and Operations Management at BMC Software, about how AISM pairs with technologies like AIOps, and her forecast for the future of AISM.

• What is AI Service Management? How does it differ from AI Management?
• How is AI being used in the real world, in conjunction with IT service management? What are the top use cases? Let’s talk about the recent survey results.
• What about pairing AISM with AIOps?
• What do you forecast as the key trends for the use of AI in the enterprise in the years ahead?

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