Gensys draws $21 billion valuation as Salesforce venture unit leads investment round
Genesys said Monday it raised $580 million in funding in a deal that values the California-based cloud specialist in customer experience at $21 billion. Salesforce.com Inc.'s venture unit, Salesforce Ventures led the oversubscribed financing round, with participation from ServiceNow Ventures; Zoom Video Communications ; funds and accounts managed by BlackRock , D1 Capital Partners and others. Genesys CEO Tony Bates led the deal for the company.
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