IRS stokes frustrations over refund delays by pushing online solutions it knows don’t work
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With taxpayers up against a major processing backlog, the IRS keeps suggesting the same-old information sources, despite their well-documented limitations.
A processing backlog at the Internal Revenue Service (IRS) continues to leave countless taxpayers in the dark about the state of their tax refunds. With many turning to the agency for help, the IRS this week fanned the flames of their frustration by recommending the same-old solutions—despite knowing those solutions to be of limited use for taxpayers facing delays.