Where’s his ticket refund from GotoGate? It’s been eight months

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When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue’s wife and son, he requests a refund. But the airline refers him to his online agency, GotoGate. And it doesn’t help him. Who is responsible for getting his money back?

Where’s his ticket refund from GotoGate? It’s been eight months
Wire Service