Man hacked airline Web site to locate his lost luggage after customer service was unhelpful

After a flight on the low-cost IndiGo airline, Nandan Kumar, a 28-year-old software engineer, determined that another passenger had accidentally taken Kumar's bag from the baggage claim belt. (As the sign says, "Many bags look alike.") He found the passenger's PNR ("passenger name record" code) on their bag and called IndiGo to ask for contact information. — Read the rest