HSBC goes down leaving customers unable to access accounts and online banking
HUNDREDS of HSBC customers have reported that they’ve been unable to get online and access the bank’s services this morning.
Over 800 issues have been logged so far on analytics website Downdetector.
It comes just after Nationwide also suffered a major outage a few days ago, disrupting customers payments and more.
This time HSBC customers are experiencing problems as online banking, mobile banking and the simple matter of logging into accounts all goes awry.
Problems appear to have started at around 7.30am, though a spike of some 80 reports were logged at 11pm last night too.
Over half of frustrated HSBC users can’t access mobile banking at all which means they can’t track payments or access their funds without visiting a physical branch for the time being.
Customers aired their complaints on Twitter.
One said: “Haven’t been able to log on this morning.”
While another said: “I can’t log in to my Business Internet Banking today, ‘Something went wrong’ it says.”
A third said: “I can’t get on desktop or the mobile app.”
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“Many issues recently, which is disappointing,” said another.
It wouldn’t be the first time customers of the bank have been left in the dark as services go down.
HSBC customers once again had trouble logging into their mobile banking to access accounts and pay bills following IT problems at the bank that occurred last month.
HSBC has been contacted for comment.
Whether you get any money for the inconvenience is another matter.
Can I claim compensation for an online banking outage?
There’s not automatic right to compensation like there is with other services, such as telecoms for example.
You can make a complaint to your bank if you think you’re owed money because of an outage, for instance if you couldn’t pay a bill on time and were charged a fee as a result.
Each bank has its own complaints procedure and you’ll need to show evidence of how the tech issues affected you.
You can then complain to HSBC, either in your local branch, or by using this complaints form.
You will need to think about how much you expect in compensation, and when you expect to receive it.
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If you’re well and truly fed up of the service it provides you could switch to another – and even earn extra cash for taking the leap in the first place.
Martin Lewis reveals how you could get up to £175 free by following the simple switching step.
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