Sendle: Small businesses in Canada are long overdue for a parcel delivery option designed for them

Sendle, Australia’s 100% carbon neutral parcel delivery service announced its launch in Canada to bring more choice and competition to the Canadian shipping industry to help small businesses compete with big e-commerce companies. Canada is the homegrown company’s third market, following a successful US expansion last year. 

Small business champion Lauren Helstab, who formerly led business development partnerships at Shopify UK, has returned to Canada to take on the role of Sendle country manager. Lauren will be responsible for leading all aspects of the company’s growth strategy in the Canadian market.

“After two-and-half hard years through the pandemic and now record-high inflation, small businesses in Canada are frustrated with how unfair Canadian shipping rates are and why the Canadian industry is not supporting them,” said Lauren Helstab, Sendle’s country manager for Canada.

“Small businesses can’t afford to have 65% of customers abandoning their shopping carts at checkout because of high shipping costs. Plus, small businesses can’t compete with big retailers without fair rates. More than ever, independent businesses need more choice in their shipping options in Canada and they deserve a solution like Sendle that is built for them and offers rates that finally make sense.”

Sendle will be Canada’s first 100% carbon-neutral, national shipping carrier and a Certified B Corporation, as the country sees greater demand for carbon neutral shipping. In a recent survey of 1,506 Canadians conducted by Leger on behalf of Sendle, two in five consumers (39%) are more likely to purchase from an online retailer that provides a “green” shipping option such as carbon neutral shipping.

“Small businesses in Canada are long overdue for a parcel delivery option designed for them – one that helps them to serve rising customer expectations in the age of eCommerce. At a time when inflation is high and costs are rising, Sendle’s entry into the Canadian market puts an end to what’s largely been a monopoly in shipping with a solution that’s more affordable, reliable, and more flexible to suit the needs of small businesses in Canada,” says James Chin Moody, CEO and co-founder of Sendle.