Download Weekly – Telecom complaints surge
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Telecommunications Dispute Resolution service enquiries surged in the first half of 2022. The enquiries were a third (33 per cent) higher than in the previous six months and 34 per cent higher than the same period a year earlier. The TDR says enquiry volumes are now back to pre-pandemic levels. Billing continues to generate more heat than any other issue, accounting for 43 per cent of complaints...