Providing a better, more secure service to citizens through AI

In 2019, Malta’s government launched an AI strategy followed by a consultation process with several stakeholders, a process in which Microsoft had participated intensely.

This was followed by an ‘AI roadshow’ which Microsoft conducted with several ministries to explore how the company could lend its expertise, and also its technology, to a series of government projects in line with the strategy’s main pillars including transportation, health, education, culture, public finance and taxation.

“Unfortunately, a global pandemic almost brought things to an abrupt stop, but we saw this as an opportunity, and we kicked off a roadshow during which we could present our technology and our ideas in a gradual and more structured pace,” Kyle Anastasi from Microsoft Malta says.

 “We conducted online meetings with approximately 10 ministries with whom we discussed a number of projects.” “

Anastasi explains that the underlying aim of this roadshow was a “simple one”.

“We know that the government has been looking at better ways of servicing the public more efficiently with today’s available technology. From our end, we wanted to show the government how Microsoft’s AI technology can help by...