Centre gets 107,000 grievances in Feb; max against financial services dept

Around 1.07 lakh public grievances were received on an online platform against different government departments, a majority of them against the department of financial services, labour and employment ministry and CBDT.

These grievances were received on Centralised Public Grievance Redress and Monitoring System (CPGRAMS), an online system that allows citizens to raise complaints.

In February, 2023, a total of 1,07,308 public grievances (PG) cases were received on the CPGRAMS portal, 1,09,976 PG cases were redressed and there exists a pendency of 65,215 PG cases, as of 25th February, 2023, a statement issued on Friday by the personnel ministry said.

The pendency in the central secretariat has decreased from 67,883 PG cases at the end of January, 2023 to 65,215 PG cases at the end of February, 2023.

For the seventh month in a row, the monthly disposal crossed one lakh cases in central ministries/departments, it said.

"Department of financial services (banking division) (18,478 ...