I’m claiming compensation for our ruined holiday – the villa’s pool was six degrees colder than advertised
A MUM wants compensation claiming her holiday was ruined as her villa’s pool was six degrees colder than promised.
Gulnara Adomene paid £133 a night for a week in a beach front villa with a pal and their four kids on assurances the pool water was 30-32C.
But she said on arrival in Lanzarote’s Playa Blanca, the pool temperature was “only 24C”.
Gulnara, 40, contacted the villa owner but claims engineers took three days to arrive.
She said: “My nine-year-old daughter jumped in but only stayed for ten minutes.
“She came out shivering.”
They checked out and spent £680 on a hotel.
The mum, of Romford, East London, wants a refund from Booking.com.
She said: “I contacted Booking.com and they kept saying I had to contact the owner for a refund.
“I trusted their platform and thought the client would be protected from some kind of issue. I’ve never had this experience in my life.
“I’m really upset and frustrated about this situation. It’s been a nightmare.”
Casa Dak owner Fabrizio Rossi claimed she left the pool cover off at night so it was her fault.