Bengaluru Airport launches 'BLR Pulse' app to cater to needs of passengers

Passengers flying through Kempegowda International Airport Bengaluru (BLR Airport) will now have a new way of experiencing the airport with the launch of 'BLR Pulse' a personalised digital travel buddy to cater to their needs.

Bangalore International Airport Limited (BIAL) the operator of BLR Airport, in collaboration with GrayMatter Software Services, has created 'BLR Pulse', an omnichannel platform.

"This app alleviates common pre-travel apprehensions like long security queues, wait times, etc. It allows passengers to navigate within the terminal buildings and take control of their journey at departures and arrivals by providing essential information about the airport in real-time," BIAL said in a statement on Monday.

The interactive chatbot feature in the app enables a self-sufficient mode of finding answers to various questions, which will be further curated over time, it said.

BLR Pulse offers real-time updates on various passenger processing touchpoints, including entry gat