BrandPost: AI and the business of IT transformation
By: Trent Fierro, Blog Contributor.
While digital transformation is a heavily discussed topic, the idea that IT organizations must think differently and adapt to change is rarely mentioned. There’s an expectation that the person with 10 to 15 years of experience using CLI commands will embrace the cloud, templates, and AIOps (AI for IT operations) without hesitation. That they will jump at the chance of using something new and exciting. Wrong!
IT transformation involves technology advancements, people, and a new way of looking at processes and outcomes. What this means is that a network refresh usually turns into a discussion on how modern technology helps the team deliver a better user experience. Everyone from the CIO on down is looking for efficiency, and oddly, a way to preserve some form of normalcy.