Morrisons probe ‘food shop glitch’ which saw Brits’ Easter lamb DOUBLE in cost as fuming shoppers blast ‘beware’
MORRISONS shoppers are furious after paying full price for discounted cuts of lamb following a system cock-up.
The supermarket chain says it is probing a suspected food shop glitch – with many punters forking out more than they intended as they gear up for the Easter weekend.
Morrisons price slashed legs of lamb to £6.49 per kilo ahead of the holiday banquet.
So some shoppers were left scratching their heads when they were slapped with a £13 bill for the seasonal favourite.
Bosses at the supermarket chain cited an IT system fault as the reason for punters being charged full price – adding that customers would have to call up if they wanted a reimbursement for the difference.
“Morrisons just doesn’t seem to care,” shopper Justine Thorne told The Sun.
The 52-year-old, from Bristol, believed she’d scooped a bargain when she nabbed two legs of lamb for the price of one.
But to her dismay, she had forked out an arm and a leg for the cut of meat during her online shop.
She continued: “It should have been 6.50 a kilo, they’ve charged me £13 a kilo.”
After dialling up Morrisons, a worker told Justine that she would first have to wait for the items to arrive at her door before demanding a refund over the phone.
The school administrator said: “I don’t have any email from them.
“I think it’s disgusting to have to phone them back when they admit it’s their fault.”
“I sent one of the legs back as I’m not overly convinced that they’re going to give me my money back.”
And it appears Justine is one of many shoppers falling prey to the pesky glitch, with many taking to social media to air their anger.
I think it’s disgusting to have to phone them back when they admit it’s their fault
Justine Thorne
One shopper wrote: “If you order lamb from Morrisons, double check your receipt as we were charged full price on our delivery instead of the half price deal.”
A second weighed in: “Can you explain to me why your legs of lamb are on offer and yet when delivered you are charging full price yet it’s only on the small print on the receipt?”
The Sun Online has reached out to Morrisons for comment.
Morrisons’ IT cock-up came a fortnight after rival chains Tesco and Sainsbury’s were hit by tech blackouts , hitting tills and home deliveries.
SAINSBURY’S CHAOS
The former cancelled thousands of home deliveries and contactless payments collapsed following an overnight software update.
Argos and Habitat – which have concessions inside Sainsbury’s supermarkets – were also impacted.
A Sainsbury’s spokesperson said the supermarket’s IT systems were back up and running by 4.30pm on March 16.
Trolleys full of grocery’s were dumped as panicked shoppers raced to take cash out, sparking massive queues at ATMs.
Unable to use card-only self-checkouts, shoppers jostled in line at manned checkouts.
Sainsbury’s customers were left furious by the chaos, as some blasted the lack of communication from the grocery giant.
Hilton Lord said the store in Warlingham, Surrey, descended into chaos as staff warned motorists of the IT failure as they arrived in the car park.
He told The Sun: “The end result was a massive tailback, as cars waited to get in and blocked the traffic going straight on.
“Inside, the cash-only service points were working, but not the card-only ones.”
Another said on X: “No one told us till we got to tills. noone told us about it..only had fiver on me.. unfortunately mobile phones don’t give out cash.”
A third fumed : “Proactively contacting customers??
“Sat on hold for over an hour to find out what’s happening with my order, no hold music so not even sure sat in a queue.”
A fourth posted: “You have made an enemy in me today.”
A day before, McDonald’s had a system crash forcing it to close some of its restaurants.
Customers were reportedly turned away from stores and some reported issues with online ordering.