Addressing workers’ concerns about AI
Artificial intelligence (AI) and machine learning (ML) solutions are being adopted across every industry today. Quite often, these initiatives involve deploying ML models into operational settings where the model output ends up being a widget on the screens or a number on the reports that are put in front of hundreds, if not thousands, of front-line employees. These could be underwriters, loan officers, fraud investigators, nurses, teachers, claims adjusters, or attorneys. No industry is immune to these transformations.