The Central Consumer Protection Authority (CCPA) has ordered online travel agency Yatra to speed up pending refunds for flight cancellations during the COVID-19 lockdown, the consumer affairs ministry said on Tuesday.
In its June 27 order, the CCPA directed Yatra to establish five dedicated seats at the National Consumer Helpline to contact remaining passengers about their pending refunds. The company will bear the costs of this arrangement.
This action follows a 2020 Supreme Court ruling mandating immediate refunds for tickets booked during the lockdown period.
The CCPA initiated suo-moto action against Yatra following numerous grievances lodged through the National Consumer Helpline regarding non-refund of cancelled air tickets.
From July 2021 to June 2024, CCPA conducted several hearings to address these issues.
"As a result of these efforts, Yatra has made significant progress in reducing the total number of pending refund bookings," the ministry said in a statement.
Несколько авиарейсов в Томск задерживаются из-за тумана
Филиал № 4 ОСФР по Москве и Московской области информирует:
С начала 2024 года 140 тысяч женщин и новорожденных Московского региона получили услуги по родовым сертификатам
Отрытый конкурс красоты и таланта «Одна на миллион»
Спортивные игры в СЛД "Москва-Сортировочная" филиала "Московский"
Интервью AppTime с компанией Innova: релиз Gran Saga в России, внутриигровая оплата и «Масленица» в корейской MMO
Today's Wordle answer for Saturday, July 20
According to BioWare, Dragon Age: The Veilguard is the first entry in the series where "the combat's actually fun" and where characters are "intentionally" the focus of the storytelling, which seems pretty unfair on the first three games
D&D's new 2024 Player's Handbook will have 10 species to choose from including goliaths, and drow will be closer to their Baldur's Gate 3 version
В ТиНАО обновят инфраструктуру трех столичных парков в 2024 году
Спортсменки из Красногорска выиграли «Кубок футбольных мам» в Коломне
До конца июля анимационная компания «ЯРКО» проведет еще одно мероприятие в ТРЦ «Ривьера» – развлекательную программу по мотивам мультсериала «Команда МАТЧ» (27 июля).
Спортивные игры в СЛД "Москва-Сортировочная" филиала "Московский"
