Last updated Save as PDF In your organization, you need to ensure that the right teams involved with your web applications are handling incidents as planned and have the context they need to investigate and remediate issues. You also need to ensure that the workflow determines when operations are back to normal and resolves the incident automatically, which is an incident management best practice.SolutionIn this article, you'll see how SREs and web application service owners work together in a best practice incident management workflow to quickly move incidents from identification to resolution.SREs are generally responsible for the health, performance, and availability of production applications. In this example, the SRE receives the alert notification that the online application they are responsible for has an issue. They then follow a number of steps to investigate the issue: Acknowledge incident Triage, troubleshoot, investigate, and collaborate Determine root cause Communicate fin...
