Metro services running, website and call center down due to global computer system outage

The region's largest transit agency says it is still experiencing delays in some of its services — including its website — as its deals with the impact of a global computer system outage. 

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The region’s largest transit agency says it is still experiencing delays in some of its services — including its website — as it deals with the impact of a global computer system outage.

In an updated post on X at 5:45 a.m. Friday, WMATA said all its Metrorail stations opened on time and service will be running as scheduled. It added that bus service is operating as scheduled and only five routes are experiencing delays unrelated to the outage.

In an earlier post before 5 a.m., the agency said trains were indefinitely delayed and bus times may also be delayed due to the computer system issue.

Metro’s website and service alerts are down.

“This WMATA application or website is under maintenance and not available at this time,” a message displayed on its homepage said. “We apologize for any inconvenience as we work to improve our services.”

The MetroAccess call center also remains down, but the transportation agency says customers that made accessibility reservations in advance will still be contacted if their trip is affected.

A widespread Microsoft outage is disrupting flights, banks, media outlets and companies around the world on Friday. The escalating issues are continuing hours after the technology company said it was gradually fixing an issue affecting access to Microsoft 365 apps and services.

This is a developing story. Stick with WTOP for the latest.

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