Report: Consumer Hardware Still Often Impossible To Repair Despite New State ‘Right To Repair’ Laws

There’s been significant progress, but many popular consumer electronics brands are still building hardware that’s often impossible to repair despite a flood in new state “right to repair” laws around the country. That’s at least the conclusion of this new report by the US Public Interest Research Group (PIRG).

PIRG examined 21 different mainstream tech devices subject to New York’s recently passed electronics Right to Repair law, then graded them “based on the quality and accessibility of repair manuals, spare parts, and other critical repair materials.”

They found decidedly mixed results, with nine of the devices earning As or Bs (including all of the smart phones), three products receiving Ds, and six popular mainstream devices earning Fs. The devices that fared poorly, like the HP Spectre Fold foldable laptop, the Canon EOS r100 camera, or the Apple Vision Pro and Meta Quest 3 VR headsets, usually did so because of a lack of spare parts or useful repair manuals.

New York’s Digital Fair Repair Act, passed in 2022, requires that tech manufacturers provide tools, manuals, and parts to ensure affordable, easy repair of consumer electronics. But as we noted at the time, tech industry lobbyists managed to convince NY Governor Kathy Hochul to water the bill down to the point of near-uselessness by including ample loopholes. PIRG says they’d like this addressed:

“The New York Right to Repair Bill has had mixed success. It has gone a long way in pushing companies towards greater repair standards, but it has been surpassed by newer repair bills in other states like the recent passage in Oregon. In order for this bill to remain useful for the people of New York, it should be updated to bring it in line with newer repair standards, as well as provide greater enforcement to move companies towards full compliance in the future.”

PIRG Senior Director Nathan Proctor told me there’s been no enforcement action taken by NY on the law despite numerous companies failing to comply. All told, the report notes that the cellphone sector has made significant strides in terms of repairability and providing easy access to repair manuals and replacement parts. That’s offset greatly by sectors like VR headsets and cameras, where repairability remains mostly a mess.

Oregon recently became the seventh state to pass “right to repair” legislation making it easier, cheaper, and more convenient to repair technology you own. The bill’s passage came on the heels of legislation passed in Massachusetts (in 2012 and 2020), Colorado (in 2022 and 2023), New York, Minnesota, Maine and California. All told, 30 states are considering such bills in 2024.

But such bills are routinely at risk of being watered down by lobbyists keen to exclude the most problematic sectors (like medical equipment, game consoles, or agricultural gear). And the bills are only useful if they’re actually enforced, which isn’t likely to be a top priority in many well-lobbied states.