Centre decreases public grievances redressal time from 30 to 21 days

The Centre has reduced redressal time of public grievances, raised on a dedicated portal, to 21 days, from the existing 30 days.

In an order mentioning revised guidelines, it has suggested appointment of dedicated officers to handle complaints besides emphasising "whole of the government approach.

"This means that in no case grievance shall be closed by stating 'Does not pertain to this Ministry/Department/ Office' or its equivalent language. Efforts shall be made to transfer the same to the right authority if the subject of the grievance does not pertain to the receiving Ministry," said the order issued by the Department of Administrative Reforms and Public Grievances (DARPG).

In the ministries/departments where a large number of public grievances are received, it is advised to appoint a dedicated nodal officer with independent charge on sufficient rank so as to ensure timely and qualitative disposal of public grievances, it said.

The order mentioning revised guidelines was issued