Can patient-centered care fix our broken emergency system?

When we need “high-touch” healthcare the most, we encounter a dearth of partnership that has become unacceptable.

Our healthcare system fails us when we need it most—during emergencies. Faced with crowded ERs or limited urgent care centers, patients are left without the immediate, expert care they deserve. This divide is particularly challenging for families and new parents, who often find themselves in ERs out of fear and a lack of better options. Parents with young children frequently visit emergency rooms, often driven by anxiety over symptoms that may not be life-threatening, but require immediate attention. They deserve more—a solution that combines expert care with the immediacy they need during stressful situations.