Hundreds of passengers on IndiGo flights connecting Istanbul to Delhi and Mumbai have been stranded at Istanbul Airport for over a day due to prolonged delays. Travellers criticised the airline for inadequate communication, lack of food, and absence of proper accommodation. This incident adds to the airline’s ongoing struggles with customer satisfaction, coming shortly after IndiGo ranked among the world’s worst airlines in a global report. The airline has apologised but offered little clarity on reparations, drawing further criticism.
