Boots issues urgent warning over faulty Christmas gift sold in stores with ‘risk of burns’
BOOTS has issued an urgent warning over a faulty Christmas gift which poses a “risk of burns” to customers.
The Radley Cosy Up mug and sock set has been recalled – as the base of the mug could crack and break into pieces when used.
Customers who have bought the set should not use it, as the problem could result in hot drinks spilling out.
Instead, they should return it to their nearest Boots outlet as soon as possible.
The Cosy Up set has barcode 5016155273331 on the back and includes the ceramic mug and a pair of ribbed socks.
It was made in China and has the Radley dog logo displayed on the front.
The recall covers sets sold between August 30 and December 6 this year.
Boots said: “We have been informed of a potential safety issue with the mug in this set.
“In some instances, the base of the mug is cracking and separating when in use, therefore, this product is being recalled.”
A spokesperson added: “The safety and well-being of our customers is very important to us.
“We’re asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience for a full refund.
“If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.”
The Office for Product Safety and Standard said hot liquids could spill from the mug, “presenting a risk of burns”.
If you need more advice, ring SLG Brands Limited on 0800 0590157 between 8am and 6pm.
Your product recall rights
PRODUCT recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.