April 22, 2024 | By David Roza A government watchdog urged the Department of Defense to set concrete goals for improving user satisfaction with military health system (MHS) Genesis, the widely-maligned program meant to modernize and streamline the military’s electronic health record (EHR) networks.Without goals and a plan to achieve them, the Defense Department “will be limited in itsability to objectively measure progress, plan for improvements, and ensure that the system optimally meets the users’ needs,” wrote the Government Accountability Office in a report published April 18.Indeed, while the 2023 user satisfaction survey shows improvement over past years, it paints a grim picture overall as users still prefer older DOD or private section systems.Only 39 percent of MHS Genesis users agreed that the system enabled patient-centered care: a four percent improvement over 2022. That lags well behind the 56 percent of users who felt the same way about legacy EHR systems, and the 46 perc...
