Though Americans aren't shopping online at the frenzied pace they were in 2020 and 2021, reports of a complete reversion back to the pre-pandemic trajectory for e-commerce have been somewhat exaggerated, according to Vijay Ramachandran, a vice president at e-commerce logistics player Pitney Bowes."Parcel volumes are still well ahead of where we predicted we would be before the pandemic," Ramachandran said. In 2022, delivery companies shipped 21.2 billion packages — 2.2% less than in 2021 but more than 37% higher than 2019.It's not the ten-year acceleration some executives prematurely celebrated, closer to one year, according to Ramachandran. But it's still a consolation prize of sorts for the delivery industry — which bore plenty of stress and sacrifice in the last few years trying to ramp up to delivery volumes far beyond their plans to keep up with demand.Today, firms like UPS, FedEx, the United States Postal Service, and Amazon have the challenge of unwinding some of the capacity th...
