Nationwide app and online banking down leaving customers locked out of accounts
A MAJOR building society’s app and online banking have gone down leaving hundreds of customers locked out of their accounts.
Nationwide is suffering an outage, with over 800 customers logging complaints via the Downdetector website.
Almost 70% of the problems reported by customers relate to mobile banking while 27% are having issues with online banking.
A small percentage of customers are struggling to view their account balances. Issues started just after 1pm this afternoon.
A number of customers have taken to X, formerly Twitter, to grumble about the outage.
One posted: “Is there a problem with internet banking at the moment? When I log in it it says my accounts are ‘unable to load?’”.
Another commented: “Nationwide banking app is down. Service status is wrong, as there is very much a problem with it!”
A third frustrated customer added: “My app is down and all my accounts are grey.
“I just switched from Barclays for this reason! What is happening.”
Customer service agents have responded to the complaints on X, acknowledging “some account information may not be displaying online at the moment” adding Nationwide was working “as quickly as possible to get our services back to normal”.
The Sun asked Nationwide to comment.
The Nationwide outage comes after two major banks suffered similar blackouts in recent weeks.
Barclays customers were left locked out of their accounts for days at the start of the month following a major outage.
Some were left unable to log into their mobile banking apps and internet banking services, with issues starting on payday.
One person was even left homeless after the tech issues left her without any money to pay for a new property.
Lloyds, Halifax and Bank of Scotland online banking also went down earlier this month leaving customers with missing payments and wages.
The glitches from the banks come with branches shuttering across the UK as customers move towards online banking.
Lloyds Banking Group recently announced plans to shut 136 more high street branches as it accelerates plans to cut costs and digitise the bank.
TSB is also set to shut a string of branches in May this year.
Can I claim compensation for an outage?
Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might be because you were charged for making a late payment for example.
You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage.
How can I check if my bank is down?
THERE are a few different ways to find out if your bank is experiencing an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you are trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding that your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
You can find out more details about how to complain to Nationwide via www.nationwide.co.uk/contact-us/make-a-complaint-or-send-us-feedback.
If Lloyds doesn’t resolve your complaint, you can take your case up with the Financial Ombudsman Service (FOS).
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.
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