How Luton Town's toxic divide hit boiling point for Jack Wilshere: What fan said to him to spark ugly spat, the mixed messages from club chiefs, why supporters are so angry and his relentless work behind the scenes to 'turn the tanker around'

I shuffled up the steps to get a feeling for the fan frustration that led to Luton Town manager Jack Wilshere being restrained by his own players amid a furious confrontation with a supporter.