SWISS has criticised Zurich Airport for the high number of delayed baggage items. An above-average amount of baggage is lost there or is delivered too late, SWISS Head of Operations Oliver Buchhofer told the NZZamSonntag newspaper. +Get the most important news from Switzerland in your inbox “Across our entire network, the proportion of baggage that did not arrive as planned was 2.3%. In Zurich, the figure is around 4%,” lamented the 47-year-old manager and Airbus pilot. “In Zurich, we are seeing a clear change in the wrong direction.” Around twice as many pieces of baggage that do not arrive as planned are registered there compared to before the pandemic. “If something doesn't work as it should at the airport, the complaints are directed at us,” said the SWISS representative. “And we bear all the costs: be it for lost luggage, delays or hotel accommodation.” Millions in compensation According to Buchhofer, the airline paid over CHF10 million ($11.2 million) for guest compensation ...
