It's Scarily Easy To Get A Surprise Medical Bill, Even When You're Insured

WASHINGTON -- The American health care system is confounding under the best of circumstances. But frustration can reach a boiling point when a patient thinks she's followed all the rules and still gets hit with a huge surprise bill.

That's what happened to Lisa Bettendorf in 2012. She had to pay almost $10,000 even though she said the doctors told her their treatment would be covered.