ISPs say there’s no need for new customer service rules; everything is great
Trade associations involved in US broadband and wireless service say competition forces them to have good customer service, which may be news to many customers. The comments are in response to the FCC’s October inquiry reviewing the quality of internet and phone providers’ customer support.
Ars Technica quotes a filing from NCTA – The Internet & Television Association, which says that in order to “attract and retain customers, NCTA’s cable operator members continuously strive to ensure that the customer support they provide is effective and user-friendly.”
USTelecom, which has AT&T, Verizon, Frontier, and SpaceX among its members, says customers already get “high-quality customer service” because of the “competitive broadband market.”...