The era of WhatsApp banking is with us
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Hi Quartz Africa readers,
How about forgetting all the ATM cards and banking apps you have and instead transacting through WhatsApp? That practice is already making inroads in east Africa, and it could be bigger than you can imagine.
This week I sat down with Kihara Maina, chief executive of I&M bank, with branches across east Africa. He is optimistic about the potential of WhatsApp banking, fueled by the rising affordability of smartphones and mobile internet.
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