Reinventing Cancer Surgery--By Designing A Better Hospital Experience
Memorial Sloan Kettering's new $300 million cancer center focuses on the well-being of the patient—even as they move you through the process as quickly as possible.
Picture a hospital: Bright lights, buzzing machines, crowded waiting rooms, and frazzled nurses. Anxiety runs high. Customer service is not high on people's minds. They're busy making patients healthy and filling out required paperwork.